When you buy your Japan Rail Pass ticket, select the JRP Assistance option.
Once you have confirmed your JRP Assistance option, you will receive an email containing your subscriber number, the hotline number, and the terms of use. Our JRP Assistance advisors based in Japan can also answer by email before you arrive in Japan.
Once in Japan, you just dial the telephone number, provide the operator with your subscriber number, and we will do our very best to answer your question. This assistance service is also available by email.
JRP Assistance, traveling by train without a worry.
Note that the JRP Assistance can not be refunded.
Japan Rail Pass is a service from Japan Experience. Japan Experience is the leading travel agency specialising in Japan, and was founded 32 years ago.We have developed our expertise in train itineraries and tours thanks to the in-depth knowledge of our advisors who specialise in Japan, as well as the extensive accumulated experience of the thousands of people who travel with us every year.
Japan Experience is the only European travel agency to benefit from a local office in Kyoto, with 4 advisers who are fluent in Japanese, French and English.This team has travelled frequently in Japan and is able to answer all your questions about trains in Japan during your stay.
