Coronavirus What you Need to Know

Here is all the information you need for a safe and peaceful trip to Japan. 

Following the evolving situation of the global health crisis, the measures taken by each country has changed a lot in recent days. In terms of international travel, we recommend you to follow the official recommendations of the governments of the countries in which you reside and where you wish to travel. Japan Experience are here to answer any questions or concerns our customers have.

TRAVEL ADVISORIES BY COUNTRY

• Australian Government Smart Traveller
• Government of Canada Travel Advice
• New Zealand Government Safe Travel
• UK Foreign and Commonwealth Office Travel Advice
• US Travel Department of State Travel Advice

The Japan National Tourism Organization (JNTO) operates a traveler hotline all year round 24 hours a day. They can help with tourist information or assistance, including coronavirus (COVID-19). This service is available in English, Chinese, Korean and Japanese.
From Japan: 050-3816-2787
From Overseas: +81-50-3816-2787

The Japanese Ministry of Health has also set up a telephone line in English from Japan:
03-3595-2257.

As of March 25th, 2020, the World Health Organization (WHO) situation report confirmed that 1193 people have tested positive for the coronavirus (COVID 19) on Japanese territory (excluding patients traveling on the cruise ship Princess Diamond ). With Japan's 126.8 million inhabitants, the number of people infected with the Coronavirus is very low. Therefore, the risk of transmission is low.

What measures have been taken in Japan to deal with Coronavirus?Are Japanese tourist sites closed in the face of the Coronavirus epidemic?What are the precautions for traveling to Japan?

We invite you to read our full article on Coronavirus, all our tips and essential information: Coronavirus - what you need to know!

You can also find more information and prevention tips from the World Health Organization (WHO).

How to get a refund for a Japan Rail Pass? Can I postpone my trip to Japan? We're here to help you!

If you are forced to cancel and postpone your trip to Japan you can find information on how to cancel your order here.