- Make sure that your entire order is included in the package before sending it to us.
- Japan Experience is not responsible for items returned and lost in the mail.
For products and services confirmed to you by email, namely Japan Rail East Pass Tohoku and Nagano-Niigata, Pocket Wifi rentals and Yasaka airport transfers, please email our customer service team
Please note, deadlines must be respected. If the cancellation occurs outside of these deadlines, we will not be able to refund or provide a credit note: