It was easy to buy and use. No issues.
JR pass saved us money in the long term and it was very convenient to use going through stations.
It was pretty convenient to have a pass so I don't have to have figure out what ticket to buy to.
Purchasing the tickets was very easy and all the personnel at the stations we're very helpful in helping us plan our route
The application was very straightforward. Would be helpful to indicate on the website and form that the name should match the passport. The service representative was excellent and very quick to respond. Everyone at Japan Rail Pass was very friendly and informative. Great service!
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Very easy to purchase! My order arrived in a few days, and I had everything I needed to exchange for our passes inJapan. It was an easy process, thank you!!
Our Rail Pass experience was fantastic. The concierge service was very helpful and we found that the staff everywhere was very helpful and patient with us foreigners. We saved a lot of money using the Rail Pass rather than pay per trip and that it was very easy going through the stations and trains.
This is the 2nd time ordering a Japan Rail Pass/pocket WiFi from this company & I would highly recommend this company to others. However, I still struggle to understand why it cant be an electronic card, similar to an IC card. For the pocket WiFi, the post office pick up was inconvenient at NRT.
I purchased the 7 day pass and found it to be very useful. It was easy using it and going through train stations with.
It's very convenient and saves a lot of money! Was really great!\nThanks a lot !
It was really great. We saved some money and plenty of time. One flaw was that on some stations cash desks were badly marked and we were runnig across whole station to get to cash desk when we could buy tickets only for one day and no tickets for next days.
Very easy to use! Never been traveling so convenient. Thank you
Vouchers came just on time.\nDoor to door service was very convenient.\nTraveling with the pass was easy going.
The experience was great, the possibility to take any *** *** has simplified not only the travel across the different cities but also within Tokyo.\nMaybe a good suggestion for the future it would be great to include also the BUS lines in the *** cities.\nthanks a lot
The easiest international travel we have experienced. First day we adjusted to looking at the signs but once we worked it out it was so easy and straightforward. Every single employee at the stations were helpful. All understood English. So helpful to be able to book a seat with JR Pass.
Delivered on time.\nExtremely efficient
The passes arrived on time and I had no problem in Japan to activate and use them. Excellent for great distances outside of Tokyo with the Shinkansen.
The japan rail pass arrived as described and worked flawlessly in japan. I hope in the near future that it will be able to add more means of transportation as well (mainly in tokyo - like the subway); for us foreigners would be really perfect.
I had no issues purchasing or redeeming my JR Pass. Excellent experience. Thank you!
very easy to use and convenient for our >2-week holiday from Tokyo to Kagoshima
I found the train service and the personnel flawless. Only thing that could be better is the online tools, would be nice to be able to book from the phone
The Passes I ordered came quickly. I had several questions so I emailed them directly . The response always came within 24 hours. I highly recommend them.
I was very pleased with the punctuality, the excellent service, and the cleanliness of the trains. From the comfortable sitting, and the easy access to everywhere. I was not happy with the heavy load on the trains.
It was easy and quick to get the vouchers. The exchange instructions were a little confusing but they had a JR representative at the station who helped direct us to the right area to exchange the vouchers for the passes.
This pass made it possible to travel up and down Japan conveniently and fast.
It was unclear that the Japan rail pass did not work for the local trains/busses in Tokyo and Kyoto.
Very comfortable.Very effective.\nThe price is expensive, but I will recommend anyone who plans to travel in Japan to buy a ticket.\nThank you. You have an amazing country.
This pass was a fantastic pass to have. It saved us a lot of money on train tickets and was easy to use. Did not have to figure out train fares and was widely accepted throughout Japan. I was surprised it was so widely accepted in the city for local trains and busses. Tremendous value.
Great way how to experience Japan. Vast network of connections, also usable not many lines in Tokyo. Simple to use. And it allows you to move fast at train stations as you do not have to buy tickets.
The travel in japan is os easy with JR Pass. We spend two amazing weeks in Japan, traveling a lot. Such a trip woudn't be possible without such a service as JR Pass and also the Internet Data SIM cart from JR. Thank you.
Frequent trains helpful staff
I received the voucher within a few days after ordering and it was a very simple process to get the pass while in Japan. Amazing service.
It was price worthy and covered many train lines wich was great! One improvement would be if the card could have bern used in the machines instead of having to stand in line and show it to a guard. \n\nAll in all a great pass!
Very easy to use. Accepted on almost every train. It made travelling around Japan much faster and easier than in other countries. I got to see more of Japan because of the Japan Rail Pass.
No problems at ***
well worth the money, and if i come back to japan I will buy again..... it seems a lot of money, but i would have spent well over 3 times the amount of the rail pass.
I was unaware that the Japan rail pass did not cover all trains. We wanted to get a direct train from kyoto to hiroshima, which we were told no. As a result we had to get two trains, we couldnt book the second seats at kyoto and as a result had to stand outside the toilets with our cases for an hour
I purchased the Japan Rail Pass through Japan Experience. I received the coupon so quickly a couple of days later. In Japan, exchanging the coupon for an actual pass took less than 5 minutes and after this, I just had to show the pass at all gates and was swiftly waived through. Amazing system!
very nice ! thanks
Great experience with Japan Rail pass
I could not have asked for any better experience, the system overall was wonderful, clean facilities, friendly staff, on schedule and excellently maintained trains. My wife and I traveled exclusively via train during our two week stay in Japan.
Detailed information about the experience of obtaining and using Pasmo/Suica cards and how they are used in Japan. Having them in hand upon arrival made transiting the airport much more seamless.
Easy to obtain and easy to use
Unfortunately lost my JR rail pass voucher before i could exchange. Luckily customer service answered my inquiries promptly and provided a satisfactory resolution.
I was so thankful to have the JR pass during my week in Japan. I couldve gotten around without it but things would have been much, much more complicated. Thank you!!!
I was very satisfied with the experience. The website is very informative. It can be hard to activate the pass, because only a limited number locations are able to do this and they can be hard to find within a very busy train station. Otherwise, it was a very good experience!
4,8 / 5
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