Our customers reviews

Mark C. - May 26 2019 - 5/5

It was easy to buy and use. No issues.

David S. - May 26 2019 - 5/5

JR pass saved us money in the long term and it was very convenient to use going through stations.

Pariwat P. - May 26 2019 - 5/5

It was pretty convenient to have a pass so I don't have to have figure out what ticket to buy to.

Rebecca S. - May 26 2019 - 5/5

Purchasing the tickets was very easy and all the personnel at the stations we're very helpful in helping us plan our route

LYDIA C. - May 26 2019 - 4/5

The application was very straightforward. Would be helpful to indicate on the website and form that the name should match the passport. The service representative was excellent and very quick to respond. Everyone at Japan Rail Pass was very friendly and informative. Great service!

Tatiana B. - May 26 2019 - 5/5

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Jayme W. - May 26 2019 - 5/5

Very easy to purchase! My order arrived in a few days, and I had everything I needed to exchange for our passes inJapan. It was an easy process, thank you!!

Mark B. - May 26 2019 - 5/5

Our Rail Pass experience was fantastic. The concierge service was very helpful and we found that the staff everywhere was very helpful and patient with us foreigners. We saved a lot of money using the Rail Pass rather than pay per trip and that it was very easy going through the stations and trains.

Megan M. - May 26 2019 - 4/5

This is the 2nd time ordering a Japan Rail Pass/pocket WiFi from this company & I would highly recommend this company to others. However, I still struggle to understand why it can’t be an electronic card, similar to an IC card. For the pocket WiFi, the post office pick up was inconvenient at NRT.

Jennifer R. - May 26 2019 - 4/5

I purchased the 7 day pass and found it to be very useful. It was easy using it and going through train stations with.

Yuval Y. - May 26 2019 - 5/5

It's very convenient and saves a lot of money! Was really great!\nThanks a lot !

Paweł P. - May 26 2019 - 5/5

It was really great. We saved some money and plenty of time. One flaw was that on some stations cash desks were badly marked and we were runnig across whole station to get to cash desk when we could buy tickets only for one day and no tickets for next days.

Simon-Benedikt D. - May 26 2019 - 5/5

Very easy to use! Never been traveling so convenient. Thank you

GALIT W. - May 26 2019 - 5/5

Vouchers came just on time.\nDoor to door service was very convenient.\nTraveling with the pass was easy going.

Luca B. - May 26 2019 - 5/5

The experience was great, the possibility to take any *** *** has simplified not only the travel across the different cities but also within Tokyo.\nMaybe a good suggestion for the future it would be great to include also the BUS lines in the *** cities.\nthanks a lot

Christine R. - May 26 2019 - 5/5

The easiest international travel we have experienced. First day we adjusted to looking at the signs but once we worked it out it was so easy and straightforward. Every single employee at the stations were helpful. All understood English. So helpful to be able to book a seat with JR Pass.

EMMANUEL T. - May 26 2019 - 5/5

Delivered on time.\nExtremely efficient

Isabel M. - May 26 2019 - 5/5


Leandro B. - May 26 2019 - 5/5

The passes arrived on time and I had no problem in Japan to activate and use them. Excellent for great distances outside of Tokyo with the Shinkansen.

Joao D. - May 26 2019 - 5/5

The japan rail pass arrived as described and worked flawlessly in japan. I hope in the near future that it will be able to add more means of transportation as well (mainly in tokyo - like the subway); for us foreigners would be really perfect.

Scott K. - May 26 2019 - 5/5

I had no issues purchasing or redeeming my JR Pass. Excellent experience. Thank you!

Giorgio D. - May 26 2019 - 5/5

very easy to use and convenient for our >2-week holiday from Tokyo to Kagoshima

Jacopo F. - May 26 2019 - 5/5

I found the train service and the personnel flawless. Only thing that could be better is the online tools, would be nice to be able to book from the phone

ALEX B. - May 26 2019 - 5/5


Shohei T. - May 26 2019 - 5/5

The Passes I ordered came quickly. I had several questions so I emailed them directly . The response always came within 24 hours. I highly recommend them.

Nava D. - May 26 2019 - 5/5

I was very pleased with the punctuality, the excellent service, and the cleanliness of the trains. From the comfortable sitting, and the easy access to everywhere. I was not happy with the heavy load on the trains.

Aja S. - May 26 2019 - 4/5

It was easy and quick to get the vouchers. The exchange instructions were a little confusing but they had a JR representative at the station who helped direct us to the right area to exchange the vouchers for the passes.

Txhuj X. - May 26 2019 - 5/5

This pass made it possible to travel up and down Japan conveniently and fast.

Veer D. - May 26 2019 - 4/5

It was unclear that the Japan rail pass did not work for the local trains/busses in Tokyo and Kyoto.

doron L. - May 25 2019 - 5/5

Very comfortable.Very effective.\nThe price is expensive, but I will recommend anyone who plans to travel in Japan to buy a ticket.\nThank you. You have an amazing country.

Stanley K. - May 25 2019 - 5/5

This pass was a fantastic pass to have. It saved us a lot of money on train tickets and was easy to use. Did not have to figure out train fares and was widely accepted throughout Japan. I was surprised it was so widely accepted in the city for local trains and busses. Tremendous value.

Ondrej T. - May 25 2019 - 5/5

Great way how to experience Japan. Vast network of connections, also usable not many lines in Tokyo. Simple to use. And it allows you to move fast at train stations as you do not have to buy tickets.

Yuliyana G. - May 25 2019 - 5/5

The travel in japan is os easy with JR Pass. We spend two amazing weeks in Japan, traveling a lot. Such a trip woudn't be possible without such a service as JR Pass and also the Internet Data SIM cart from JR. Thank you.

maurizio A. - May 25 2019 - 5/5

all perfect!

Cag O. - May 25 2019 - 5/5

Frequent trains helpful staff

Tony R. - May 25 2019 - 5/5

I received the voucher within a few days after ordering and it was a very simple process to get the pass while in Japan. Amazing service.

Martina S. - May 25 2019 - 5/5

It was price worthy and covered many train lines wich was great! One improvement would be if the card could have bern used in the machines instead of having to stand in line and show it to a guard. \n\nAll in all a great pass!

Giselle S. - May 25 2019 - 5/5

Very easy to use. Accepted on almost every train. It made travelling around Japan much faster and easier than in other countries. I got to see more of Japan because of the Japan Rail Pass.

Albert R. - May 25 2019 - 5/5

No problems at ***

alan R. - May 25 2019 - 5/5

well worth the money, and if i come back to japan I will buy again..... it seems a lot of money, but i would have spent well over 3 times the amount of the rail pass.

Alexander S. - May 25 2019 - 4/5

I was unaware that the Japan rail pass did not cover all trains. We wanted to get a direct train from kyoto to hiroshima, which we were told no. As a result we had to get two trains, we couldnt book the second seats at kyoto and as a result had to stand outside the toilets with our cases for an hour

Olivier C. - May 25 2019 - 5/5

I purchased the Japan Rail Pass through Japan Experience. I received the coupon so quickly a couple of days later. In Japan, exchanging the coupon for an actual pass took less than 5 minutes and after this, I just had to show the pass at all gates and was swiftly waived through. Amazing system!

Alexis B. - May 25 2019 - 5/5

very nice ! thanks

Raymond L. - May 25 2019 - 5/5

Great experience with Japan Rail pass

Sean C. - May 25 2019 - 5/5

I could not have asked for any better experience, the system overall was wonderful, clean facilities, friendly staff, on schedule and excellently maintained trains. My wife and I traveled exclusively via train during our two week stay in Japan.

Michael Z. - May 25 2019 - 5/5

Detailed information about the experience of obtaining and using Pasmo/Suica cards and how they are used in Japan. Having them in hand upon arrival made transiting the airport much more seamless.

Sarah J. - May 25 2019 - 5/5

Easy to obtain and easy to use

Jacky L. - May 25 2019 - 4/5

Unfortunately lost my JR rail pass voucher before i could exchange. Luckily customer service answered my inquiries promptly and provided a satisfactory resolution.

John David C. - May 25 2019 - 5/5

I was so thankful to have the JR pass during my week in Japan. I could’ve gotten around without it but things would have been much, much more complicated. Thank you!!!

Nicole F. - May 25 2019 - 5/5

I was very satisfied with the experience. The website is very informative. It can be hard to activate the pass, because only a limited number locations are able to do this and they can be hard to find within a very busy train station. Otherwise, it was a very good experience!

4,8 / 5
40557 Reviews eKomi

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